Frequently Asked Questions

We offer three tiers: Essentials (£32/month), Nourish & Reward (£42/month), and Complete Care (£56/month). Each tier includes different categories of products. Your monthly price covers two fortnightly deliveries.

Yes, absolutely. You can pause or cancel your subscription at any time with no penalties or fees. Simply log into your account or contact our support team.

Your first charge occurs when you complete your initial order. After that, you're billed monthly on the same date. You can change your billing date in your account settings.

Yes! You can skip any delivery up to 48 hours before it's scheduled to ship. Just log into your account and manage your delivery schedule.

No commitments whatsoever. Nine Lives Club is a flexible subscription that you can modify, pause, or cancel anytime without penalties.

Yes! Our Mix & Match configurator lets you select your preferred brands within your subscription tier's allowances. You can change your selections before each delivery.

You can update your product preferences anytime up to 48 hours before your next scheduled delivery. Changes will apply to the next box.

We offer a satisfaction guarantee. If your cat doesn't enjoy a product, contact us and we'll help you swap it for something else in your next box.

Many of our products are suitable for cats of all ages. When configuring your box, look for age-specific tags. You can also contact us for personalized recommendations.

Yes! Many of our brands offer grain-free, hypoallergenic, and specialized diet options. Filter by dietary needs in the configurator or contact us for guidance.

Standard delivery is fortnightly (every 2 weeks). You can also choose weekly delivery for multi-cat households or monthly delivery for smaller needs.

Delivery is completely free on all subscription boxes to anywhere in the UK.

We deliver to all UK addresses, including Northern Ireland. Currently, we don't ship internationally, but we're working on it!

Yes, you can update your delivery address anytime in your account settings. Changes must be made at least 48 hours before your next scheduled delivery.

Our couriers will leave your box in a safe place or with a neighbor if you're not home. You can provide specific delivery instructions in your account settings.

You'll create an account automatically when you place your first order through the configurator. You'll receive login credentials via email.

Click "Forgot Password" on the login page, and we'll email you a reset link. If you don't receive it within a few minutes, check your spam folder.

Yes! You can create multiple subscription boxes under one account, each customized for different cats.

Email us at meow@ninelivesclub.co.uk or use the contact form. We typically respond within 24 hours on business days.

If you're unhappy with your first box, contact us within 14 days and we'll issue a full refund or help you customize a better selection.

Yes! All our boxes and packaging materials are made from recycled materials and are fully recyclable. We've eliminated single-use plastics from our supply chain.

Absolutely. We only partner with UK suppliers who meet strict animal welfare, sustainability, and ethical sourcing standards. Learn more on our Sustainability page.

Yes, we offset 100% of our delivery emissions through verified carbon reduction projects. Every box delivered has a net-zero carbon footprint.